Voice & Conversational AI



A 5- week series of getting hands-on with Voice & Conversational AI design. Diversifying from a traditional design role into a Voice & Conversational designer role is set to bring about a greater degree of awareness & a people-centric mindset in designers. With emerging technologies opening up to the world of voice-driven UX, the struggle to switch into such a perspective is real.

In this masterclass, we will dive deep into voice design's inner workings. You will go through a designed course to create your first voice-driven project. For this, we will understand how to plan for a voice-centric project, the process of creation of a system persona, applying voice design principles to drive your user journeys, and voice-prototyping on Voiceflow. 

You'll also engage with the team from Voiceflow. They will break down the best practices of conversation design and what foundational steps you should consider when using Voiceflow or other conversation design tools. Additionally, we'll dive into the differences and go from GUI (graphic user interface design) to VUI (voice user interface) and how designers can quickly level up and share their designs.

Lastly, in this journey, you'll get design exposure to the latest trends & thoughts around Voice & Conversational AI through lively & regular cohort discussions and one-to-one mentoring sessions with the instructor.

In-kind partners


Online and Instructor lead.

Learning Model
Mentor Guidance Social Learning
Talks from Experts

5 weeks


6 – 8 Hours/Week

Course Commences

On Saturday, 20th February ’21

Students Accepted


Voice & Conversational AI

Course duration

5 weeks



6 – 8 hours per week

Instructor and Cohort learning

Course Start date

20th February ’21

Enroll by 7 February 2021



$ 449  $299

Early Bird


Max. No. of Students


Per Class

Target Level

Beginners & Mid-level designers

who wish to move into the Voice domain



Voice & Conversational AI

On completion of this course, you’ll walk away with

  • Design principles for Voice only experiences.
  • Fundamentals of designing Voice skills (multi-modal) with Alexa or Google Assistant.
  • Ethics of designing Conversational AI.
  • A complete project on Voice & Conversational AI for their portfolio.


Fundamentals- design principles, basics of Voice-only experiences.
Design methodologies (Framework) for voice use-cases – Students also identify their projects.
Tools for design & visualization in Voice – Ideation & Usecase mapping.
Ethics in AI – Prototyping of use-cases; mid-project reviews.
Project jury & Finale.


Meena Kothandaraman
Anshumali Baruah

Experience Designer, Deutsche Telekom

Anshumali is a designer & theorist working towards mapping customer experiences in Voice, Conversational AI & associated emerging technologies. She is excited about the potential of AI in providing us fulfilled moments where most of us seem to be overwhelmed with technology.

She is a part of the Magenta Voice Program at Deutsche Telekom, Germany’s Innovation Hub. There, she designs experiences for Telekom’s Hallo Magenta assistant. In the past, she led a team that designed conversational experiences for Bixby, Samsung’s Intelligent Assistant at Samsung R & D Institute, Bangalore, India. Her work has also led to patents in the field of AI

She is a graduate of the IDC School of Design, IIT Bombay, India, specializing in Interaction Design.